Biggest disco festival refund and cancellation policy
Refunds are available if your event is postponed, rescheduled or cancelled.
Please note: before buying tickets it's really important to double check all the event details and make sure you're 100% happy before going ahead, take a look at our purchase policy for more information.
Your tickets are fully refundable for three days after you purchase them.
If your ticket is not eligible for a refund, you can always try to list your tickets for resale.
How to request a Refund
Submit your request to
Don’t forget to attach copy of your ticket.
If you are eligible for a refund we will process it within 24 hrs of submission.
Refunds should be received within 7-10 business days
If you ordered your tickets and event is cancelled, no additional action is needed and you won't need to reach out to us.
You will be notified that the event is cancelled
Your refund is automatically delivered to the same card used for purchase
Refunds should be received within 7-10 business days after we announce the event has been cancelled.
Postponed or Rescheduled Events
You will be contacted via email with the new event information as soon as we are updated
Unless notified otherwise, your tickets will be valid for the new event date
If you are unable to make the new event date and refunds have been approved, you be eligible for full refund. All you have to do is submit your request to
You are not eligible for refund if:
You have purchased resale tickets
Time for refunds have past